Services · 3 operating companies · Egypt
ENGIE Egypt service desk
Our service desk has run since February 2018. It now serves three ENGIE companies in Egypt under one SLA and handled 550 tickets in 2025.
- Period
- February 2018 to present
- Status
- Ongoing
As of October 2026.
We have run the service desk for ENGIE’s companies in Egypt since February 2018.
It now serves Ras Ghareb Wind Energy, Red Sea Wind Energy and Ras Ghareb Renewable Energy Services (RGRES), the services company for both wind farms. One service level agreement (SLA) with ENGIE Services Egypt covers all three companies. The desk handled 550 tickets in 2025.
The service desk is part of a modernization of the technology landscape for ENGIE’s companies in Egypt, carried out under group direction.
- Owner
- ENGIE Egypt: Ras Ghareb Wind Energy S.A.E. (RGWE) and Red Sea Wind Energy S.A.E. (RSWE), with their services company, Ras Ghareb Renewable Energy Services S.A.E. (RGRES)
- Contracted through
- ENGIE Services Egypt
- Location
- Egypt
- Type
- Services
Our engagements
Multi-entity service desk
- One service desk, with a single view, across the ENGIE Egypt companies: RGWE, RSWE and RGRES
- One SLA covering several operating project companies (special purpose vehicles, or SPVs)
- 550 tickets handled in 2025
- Period
- February 2018 to present
- Status
- Ongoing
- Service
- Managed IT Services
Results
Since February 2018
What it means: The service desk has run since then. It now serves three ENGIE companies in Egypt under one SLA.
550 tickets in 2025
What it means: Tickets handled for RGWE, RSWE and RGRES in calendar year 2025
88 to 550 tickets a year
What it means: Volume rose from 2020 to 2025 as our scope grew across the project lifecycle
Figures from our service desk records, as of October 2026. Searchable ticket history starts in 2020.
Related services
- Operate Managed IT Services
- Sector Wind farms
- Plants served Ras Ghareb Wind Energy
- Plants served Red Sea Wind Energy
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