Operate
Managed IT services for wind and solar plants
We run IT under a service level agreement (SLA) for the companies that own and operate wind farms in Egypt. We have done so since 2018.
We reply within one working day.
- to acknowledge a Priority 1 incident, at any time
- 1 hour
- automated monitoring
- 24/7
- running a service desk for ENGIE’s companies in Egypt
- Since 2018
- tickets handled in 2025
- 550
Figures as of October 2026.
For owners, from site handover or commercial operation
Managed IT starts at the plant’s commercial operation date (COD), or when the construction-site network is handed over. It continues for as long as the contract runs.
Our clients are the project companies that own the plants and the services companies that operate them.
What we run for you
Service desk
Incidents and requests by email or ticket, prioritized P1 to P4 by impact and urgency, in line with ITIL
- ENGIE’s companies in Egypt, since 2018
Email and collaboration
Management and governance of the email and collaboration platform
- Red Sea Wind Energy
Identity and access
Accounts, access rights and identity operations
- Ras Ghareb Wind Energy
- Amunet Wind Power
Cybersecurity operations and audits
Enforcement of security controls, reporting and regular technology audits
- Ras Ghareb Wind Energy
- Red Sea Wind Energy
ERP support
Support for the plant’s ERP, including its migration to a cloud ERP system
- Ras Ghareb Wind Energy
SCADA support enablement
The ICT services the supervisory control and data acquisition (SCADA) system depends on: networks, connectivity, access and IT support
- Amunet Wind Power
Substation network operations
Operation of the network at the 220 kV substation
- Red Sea Wind Energy
Group technology standards
Work to the owner’s group IT requirements, such as ENGIE Group Technology Unification
- Ras Ghareb Wind Energy
- Shokeir Wind Energy during construction
Service model
Each contract sets its own service levels. This is our standard model.
Priority 1 incidents
At any timeAcknowledged within 1 hour
Internet or core network down at the site, or significant impact on site operations.
- Automated monitoring, 24 hours a day, 7 days a week
- P2 to P4Set by each contract
Service hours
Egypt timeExcluding Egyptian public holidays.
Escalation
- Senses Service Desk
- Service Delivery Manager
- Managing Director
Reporting
Monthly report on uptime, bandwidth and incidents
Languages
English and Arabic
On site
Field team based in Ras Ghareb
If we built it, we already know it
On Ras Ghareb Wind Energy and Red Sea Wind Energy, we mobilized the construction site first and then took on the plant companies’ IT under SLA.
Frequently asked questions
When does managed IT start?
At the plant’s commercial operation date (COD), or when the construction-site network is handed over. On Ras Ghareb Wind Energy and Red Sea Wind Energy, it followed our construction-phase work and began before each plant’s commercial operation.
What records come with a site network you built?
After the site acceptance test (SAT), we hand over a pack with the as-built drawings, IP and VLAN inventory, test reports, port matrix and wireless survey report.
What are your service hours?
Sunday to Thursday, 9:00 to 18:00 Egypt time, excluding Egyptian public holidays. Monitoring runs 24 hours a day, and Priority 1 incidents are acknowledged within 1 hour at any time.
Can you work to our group’s IT standards?
Yes. For ENGIE’s companies in Egypt we work to ENGIE’s Group Technology Unification requirements.
Do you support users in Arabic?
Yes. The Senses Service Desk supports users in English and Arabic.
Do you support the SCADA system?
We provide the ICT services the SCADA system depends on: networks, connectivity, access and IT support.
Plan IT for your plant’s operation
Tell us about your plant, its commercial operation date and which companies need support. We reply within one working day.
Discuss managed IT for your plantFor prequalification, see our credentials and capability statement.